Deadlines, Refunds, Deposits and Assurance
Deadlines, Refunds, Deposits and Assurance
Article by David Aguzzi, Grappling Industries Co-Owner and Co-Founder
We have promoted 15 events consisting of thousands of different competitors now and we have always tried our best to accommodate our audiences with the best customer service when it comes to the subject of money. With the consistent growth of Grappling Industries, we have needed to evolve our policies to keep control of the organizational factor of the event.
We at Grappling Industries value the organization of our grappling tournaments first and foremost. This means that we hope to consistently run a smooth event that competitor`s know which mat they are competing on and when in the day. We are able to do this by setting multiple weigh-in and check-in times as well restricting our event to pre-registrations only.
We will no longer accept any registration past our deadline. We promote every event via our website, Facebook, and email therefore we urge anyone looking to participate to register early, and not 3 hours before the hard deadline. In return, we will publish a competitor’s list 5+ days prior to the closing deadline to all major events in an effort to help those who are still undecided. We advise that waiting till last minute doesn’t benefit you at all. On the contrary, if we knew 5 days in advance that we had surpassed our registration goal, then we would be able to offer more in terms of prizes. All this to say that registering after the deadline is not accepted and we will no longer cater tardiness. We will happily forgo the extra money, if it means we can maintain order for both competitors and us. Many don’t realize the impact even one small change can have on these events and while we don’t expect you to understand, we do expect you to respect our deadlines and the process.
Respecting our registration deadline does is not the only deadline we ask our competitors to respect. Check-in and weigh-in deadlines are crucial to allowing an event to start on the times it has queued. Our 9am starting time events end weigh-ins at 8:45am for those divisions, thus after 8:45am there should be absolutely no one registering. Registering for an event means devoting yourself to a competition that day; always leave early to an event and complete your weigh-ins and check-ins as soon as possible. We will no longer be accepting people at the weigh-ins after the deadline has ended, everyone should be aware of these times per individual event as they are posted with the information on all our platforms. We are asking you to respect showing up when we asked you to, showing up late will no longer be accepted as once you registered you will be made aware of the consequences for being late. After 15 shows, we have never turned down a person for being late but the last straw for this came from an example at Grappling Industries Toronto: Italian Edition. A competitor showed up 45 minutes after the weigh-in deadline, he had already missed two of his matches already as well, and we let him compete since he was there and in the brackets. Looking back on this situation, we thought it was wrong of us to allow someone the right to compete after missing several deadlines and even part of their division; if this was not a round robin tournament then that person`s only match would have been forfeited.
We have refunded every single competitor who has ever asked us for a refund with cause that they would not be able to compete after they had already registered. There needs to now be some policies that are respected by our competitors. All tournament`s will end registration on the Tuesday before the event at 11:59pm. The entire Wednesday is reserved for competitor’s to look at the competitor’s list and make sure they are in the right division and all fills out right. The correction deadline ends at 11:59pm Wednesday night before events. Every issue for a refund after 11:59pm on Wednesday night will now be declined. Examples of this can be :
- After Wednesday you email us that you are sick, faced a training injury, or cannot make it to the competition.
- You compete in one of your divisions but don’t want to compete in your other division, due to injury or overexertion.
- Other reasons include not showing up, needing to get to a party or work, or other commitments.
When you register for an event, like said, remember you are committing to a competition that day. The only thing that should be on your mind is completing everything you are asked of beforehand and winning your fights. Refunds will still be issued if requested before the correction deadline of Wednesday at 11:59pm the week of the event and by us if there is no one in your division to compete against. Anything that affects our brackets after the correction deadline or on event day will not be accepted, please understand that we are only doing this to keep complete control over running as efficient and professional a tournament as possible.
We are the only event to grant loads of free registrations to our division winners every event and this has translated into much success, however it has come with a few consequences. At this past weekend’s event of ours in Montreal, several competitor who filled out their free registration forms did not show up to compete which caused a ripple effect throughout those divisional brackets. We were not even made aware of their not showing up to compete; we found it unprofessional behavior on their parts to leave us in the dry while in the midst of rewarding them for past accomplishments in our events. The only way around this is form an assurance that we will have our brackets protected from this type of behavior.
Thank you for your understanding.